Home › FAQ
◆ FAQ

Frequently Asked Questions

Questions, answered.

Quotations, pricing, warranty, payment, areas, AMC plans and our team. If your question is not here, ask us on WhatsApp.

Quotations and pricing

How do I get a quotation?

Send a photo or short description on WhatsApp, or call +971 50 366 4467. We arrange a free site visit and send a written, VAT-inclusive quotation within 24 hours of the visit.

Do you publish prices?

No. Every home and every job is different, so we quote in writing after seeing the work. You get our best rates, and nothing changes once you approve the quotation.

Is the site visit free?

Yes, anywhere in the UAE, with no obligation.

What if the job turns out bigger than expected?

We stop, explain what we found and quote the extra work in writing. Nothing extra is done without your approval.

Can I supply my own materials?

Yes. We can quote labour only, or supply and install. Both are quoted in writing.

Warranty and payment

Is your work guaranteed?

Yes. Every job carries a 30-day workmanship warranty as standard. Larger projects get longer terms, stated on your quotation.

How do I pay?

Against the written quotation, by bank transfer, cheque, card or cash. Payment terms are stated on your quotation.

Are manufacturer warranties passed on?

Yes. On pool pumps, filters, heaters and lighting we supply, the manufacturer's warranty is passed on to you. Warranty terms for other supplied items are stated on your quotation.

Scheduling and areas

Which areas do you cover?

All seven emirates. We are based in Sharjah and work daily across Sharjah, Dubai and Ajman.

What are your working hours?

Mon–Sat 8:00–19:00. Emergency call-outs are available; message us on WhatsApp any time and after hours we reply first thing the next morning.

How fast do you reply?

Within 15 minutes on WhatsApp during working hours.

Do you work with tenants and landlords?

Yes. Homeowners, tenants, landlords, property managers and businesses.

Do you handle building-management approvals?

We prepare the documents your building or community management asks for, such as drawings and method statements, and agree working hours with them before we start.

Annual Maintenance Contracts

What does an AMC include?

Scheduled AC servicing, plumbing and electrical inspections, priority call-outs and minor repairs during call-outs, depending on the plan. Parts and materials are quoted separately and approved in writing.

Can I pay for an AMC monthly?

Yes. Plans are quoted yearly or monthly, VAT-inclusive.

Can pool and garden care be added?

Yes. Pool and garden care can be added to any AMC; the Villa+ plan includes pool, garden and pump system checks.

Our team and company

How long have you been in business?

The company was established in 2017. Our founder and team bring 41+ years of industry experience, including 39 years at Expo Centre Sharjah.

Do you do commercial and exhibition work?

Yes. Exhibition stand build-up at Expo Centre Sharjah, office and retail fit-out, and facility maintenance for buildings and businesses.

Need something fixed?

Free site visit. Written quotation within 24 hours. Best rates, quoted in writing.

Chat on WhatsApp
CallWhatsApp