Terms of Service

1. About these terms

These terms apply to work carried out by Elite Technical Services FZC-LLC ("Elite Technical", "we") and to use of elitetechnical.ae. Your written quotation forms part of our agreement with you. Where the quotation and these terms differ, the quotation applies.

2. Site visits and quotations

• Site visits are free and there is no obligation to go ahead.
• We send a written, itemised, VAT-inclusive quotation, normally within 24 hours of the site visit.
• A quotation is valid for the period stated on it. Work starts only after you approve the quotation in writing (a WhatsApp message or email is enough).
• Prices on the website: we do not publish prices. Only a written quotation sets a price.

3. Changes to the work

If you ask for extra work, or we find something that could not be seen on the site visit, we stop, explain and quote the change in writing. Nothing extra is charged unless you approve it.

4. Payment

Payment is made against the written quotation, by bank transfer, cheque, card or cash. The payment terms for your job are stated on your quotation and invoice.

5. Access and permissions

• Please give us safe access to the property at the agreed times, with water and power available where the job needs it.
• Where a building, community or landlord approval is needed, it is applied for in the owner's or tenant's name. We prepare the documents they ask for.
• Please tell us about anything hidden that could affect the work, such as pipes or cables in walls, known leaks or previous repairs.

6. Materials

Materials we supply are named on the quotation. If you supply your own materials or equipment, they are covered by their own manufacturer's warranty, not ours, and we are not responsible for delays caused by their late delivery or defects. Manufacturer warranties on equipment we supply, such as pool pumps, filters, heaters and lighting, are passed on to you.

7. Warranty

All work carries a 30-day workmanship warranty from completion as standard. Larger projects carry longer terms, stated on your quotation.

If something we did is not right within the warranty period, tell us and we will inspect and put it right at no cost for the workmanship. The warranty does not cover normal wear, misuse, accidental damage, damage caused by others, work altered by anyone else, or faults in parts of the property we did not work on.

8. Scheduling, delays and cancellation

We agree a schedule with you and work to it. If we are delayed by something outside our control, such as building access, weather, supply delays or changes you request, we will tell you and agree a new date. If you need to reschedule or cancel, please tell us as early as possible; any cancellation terms for approved work are stated on your quotation.

9. Our responsibility

We take care to protect your property, cover floors and furniture and leave the site clean. If we damage something while working, tell us and we will put it right or agree fair compensation. We are not responsible for pre-existing faults or for loss that could not reasonably have been foreseen.

10. Complaints

If you are not happy, contact us on WhatsApp +971 50 366 4467 or info@elitetechnical.ae. A supervisor will review it and reply within 3 working days.

11. Using this website

Website content is general information. Photos show work carried out by Elite Technical unless stated otherwise and may not be copied without permission. Links to other websites are provided for convenience; we are not responsible for their content.

12. Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah.